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Matuse handles all online sales in-house. If you have any questions you can contact us directly at Info@matuse.com or call us at 858-859-4168 from 9-5pm PST.
Matuse Inc.
5575 Magnatron Blvd Suite D
San Diego, CA 92111
Product must be sent back in new condition. The item(s) must not be used and have all original tags. Your shipping fees will not be refunded for product Returns and Exchanges. Any damage to the product can be cause for the item being denied for Return or Exchange. In some cases a damage fee will be charged to the customer for the product being Returned or Exchanged. In all of these cases the customer will be contacted directly to be notified of the situation. In many cases damage is created by over folding the wetsuit and folding to tightly. Damage resulting in creases to the wetsuit can be grounds for denying refunds or exchanges. Be sure to Pack The Product Loosely. Fold it like a nice collared shirt. Do Not fold the chest in half so that a crease runs vertically up the center of the chest. We appreciate your cooperation and care of our products.
You can use American Express, Discover, Visa, and MasterCard for orders to almost anywhere in the world. When you use your credit card, please provide your credit card billing address, if different from the shipping address, and daytime/evening phone numbers. If the billing address you give us does not match the one that is on file at the financial institution, or if authorization is not given for any reason, we reserve the right to cancel the order without notification. We cannot work out credit card problems with the financial institution; you must settle problems with them and reorder once the problem is resolved.
Any credits on your account with us will be refunded promptly (usually within 2-3 business days). We will use the same method to refund the amount as you used when you placed the order. For example, if the order was paid by credit card, we will credit your credit card account.
The unique nature of our business it’s unlikely that your desired products will not be shipped promptly because they are on backorder. You will usually be notified by email if your order cannot be shipped within a reasonable time frame.
When you request orders to ship to an APO or FPO address, your package will generally ship via USPS.
When you receive your order, always keep the paperwork that is included with it in case you wish to return or exchange an item. Also, save any emails you receive about you order, as they may provide important information.
Returns can only be requested within 30 days of the product shipment date. Shipping costs will not be refunded.
Returned items must be in their original packaging and in new condition, or they will be rejected and sent back to you. Specific stores may have variations to this policy. View the return policy at the online store or contact Shopatron if you have questions.
Your order must be returned to the merchant shipper in order to receive full product credit, your shipping costs will not be refunded. Contact sales@matuse.com if you have any questions.
Merchandise will be accepted for return within 30 days of receipt. The merchandise must be in new and unused condition and in its original packaging.
A restocking fee may apply to returned items or items that have been cancelled from an order after it has been assigned to a fulfillment location. If a restocking fee will apply to an order you will be notified via email.
If the item you wish to return is inoperable but has no apparent damage, it is considered defective. If you receive defective merchandise, please email us at sales@matuse.com. This does not apply to merchandise that has been used in the water.
Damaged merchandise includes items that have been damaged in shipping. If a shipment arrives at your door with obvious shipping damage, please refuse the delivery. If you have already accepted delivery and then find shipping damage, please call the merchant shipper immediately. You’ll find contact information for the merchant shipper in the product box.
If you receive damaged merchandise, please save all packaging material and paperwork — do not throw anything away! If you attempt to return the merchandise yourself, you jeopardize our chances of making a claim, and you may not receive credit for the return.
If you have recently placed an order on our website and need information about it or would like to change it, there are a number of ways to contact us. Since we begin processing your order immediately after we receive it, modifications are usually not possible. We will work with you as best as possible depending on where your order is within the fulfillment process.
You can contact us via email at Info@matuse.com or call us at (858) 859-4168.
We accept no responsibility for user initiated damage and/or loss of parts incurred during operation or use of product.
You agree to indemnify, defend, and hold harmless Matuse Inc., its affiliates, officers, directors, employees, consultants, and agents from any and all claims, liability (including product liability), damages, and/or costs (including, but not limited to, attorneys’ fees) that arise from your use of any of Matuse’s services.
All prices, pictures, and descriptions on this site are subject to change. We maintain no responsibility for inadvertent errors. Please contact us within 30 days regarding price or promotion discrepancies.
When you place your order with us, you agree to the price and terms indicated on our Web site. Price differences related to future or past prices in our store or any other store are not refundable.
