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  • Return Policy
  • Wetsuit Warranty & Repairs
  • Sizing
  • Contact
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    PLEASE NOTE:
    We’re currently experiencing processing and shipping delays due to of COVID-19, but we’re working hard to get you you're items as soon as possible. If your order is urgent, please email us at info@matuse.com and we will do our best to get yours out immediately. We’re so sorry for the inconvenience. We’ll email you a tracking link once your order ships. You can also check the status of your order by logging into your account.

    Economy Ground, 2nd Day and Next Day orders will be shipped and delivered by UPS. Orders will be processed and shipped within one to two business days, excluding holidays and weekends. UPS shipping days are based on business days. Please keep this in mind when submitting your order.

    International Tracking Info

    All international orders are shipped via DHL Worldwide Express. A shipping confirmation will be sent to you via email when your order has left the warehouse. The confirmation email will provide information on how to track your order. You can also track your order by clicking on the button that looks like a little person in the top right corner of our website and select "Track My Order". Once you've clicked the button you can enter your Order ID # and Order Email to track your order. Please contact our customer service team at info@matuse.com and we'd be happy to help you out.

    RETURN POLICY - Click Here

    If you purchased the product outside of Matuse.com, please contact the retailer directly.

    If you purchased the product from Matuse.com, please click the link and follow these instructions: Return Policy

    A return confirmation will be sent to you as soon as your return is processed. You can always ask us for help, contact our customer service team at info@matuse.com 

    WARRANTY REPAIRS - Click Here

    If you purchased the product from an authorized Matuse dealer location/website, please contact the retailer directly. 

    Matuse offers a 1 year from purchase date manufacturer warranty on all wetsuits and wetsuit accessories. Warranty repairs cover any apparent malfunctions under normal use like a zipper that’s busted or a seam that’s torn. Warranty repairs are free of charge.

  • FAQS

    A shipping confirmation will be sent to you via email when your order has left the warehouse. If it's been over a few days since you entered your order and you still haven't received a shipping confirmation, please contact our customer service team at  info@matuse.com and someone will get back to you shortly.

    If you're having any issues just contact our customer service team at info@matuse.com.

    Please contact our customer service team at info@matuse.com, we'd be happy to help you through it.

    Let's figure out why that happened. We ask that you please contact our customer service team at info@matuse.com, to ensure that your refund or warranty replacement is properly processed. Please do not return the product without contacting our customer service team.

    Orders will be processed and shipped within one to two business days, excluding holidays and weekends. A shipping confirmation will be sent to you via email when your order has left the warehouse. You can track your order by signing into your account HERE. Please note that our shipping department is closed on the weekends, on all major holidays and from Christmas though New Year's day. If it's been over a few days since you entered your order and you still haven't received a shipping confirmation, please contact our customer service team at info@matuse.com and we'd be stoked to help you out.

    Your credit card is charged only when the order is shipped. A shipping confirmation will be sent to you via email when your order has left the warehouse.

    We accept all major credit cards (American Express, MasterCard, and Visa).

    If you purchased the product from a retailer, please contact the retailer directly. If you purchased the product from our site, please click HERE

    All Matuse products are covered under our basic warranty policy which you can read further about by clicking: Wetsuit Warranty & Repairs.

    We do offer international shipping to a select number of countries. 

    AFTER USING: It is a good practice to often soak, or wash your suit off with fresh water every week if you are in the ocean more often -- rinse with fresh water, or soak your suit for 5 minutes in clean water to remove salt build up that can get stored in the Nylon. If you see a white powder on the suit after drying that is extruded salt and doesn't damage the suit, simply wipe it clean. Matuse suits are designed to hold less water so you will see this salt extrusion on the suits as the water is held to the outside of Nylon and not inside the fibers. 

    DRYING YOUR SUIT: For fullsuits we prefer to hang a wetsuit at the waist, instead of the shoulders. This technique keeps weight off of the shoulders and helps dry your Ichiban faster as you are drying two equal halves of the suit. For tops, a coat style hanger is OK, and if you have a hanger that has a wider arm this will help preserve the material better over time. 

    END OF THE SEASON: At the end of the season where you won't be using your suit for longer than 2 months, it is best to do one long fresh water soaking with a wetsuit cleaning liquid. We recommend Gear Aid wetsuit shampoo. After your hour of soaking, be sure that both the outside and inside are completely dry. Once dry you can hang at the waist for storage, or delicately fold the suit into thirds. Laying the suit face down, fold the knees ( at the knee pad ) towards the bottom, now grabbing the knees fold one more time to the back of the shoulders. If you have done this correctly the front of the thigh panel should be looking at you. Lastly, fold the arms over the folded body. You can store the suit like this as long as there isn't any weight added to the top of the suit. Adding weight to the top will cause creases and less insulation over time.