CAN'T FIND WHAT YOU ARE LOOKING FOR?
If you are unable to find the information you are looking for in the customer support center please contact one of our customer service representatives and we will help answer your questions. Currently, our response time is 2 to 3 business days.
Economy Ground, 2nd Day and Next Day orders will be shipped and delivered by UPS. Orders will be processed and shipped within one to two business days, excluding holidays and weekends. UPS shipping days are based on business days. Please keep this in mind when submitting your order.
International Tracking Info
All international orders are shipped via DHL Worldwide Express. A shipping confirmation will be sent to you via email when your order has left the warehouse. The confirmation email will provide information on how to track your order. You can also track your order by clicking on the button that looks like a little person in the top right corner of our website and select "Track My Order". Once you've clicked the button you can enter your Order ID # and Order Email to track your order. Please contact our customer service team at firstname.lastname@example.org and we'd be happy to help you out.
RETURN POLICY - Click Here
If you purchased the product outside of Matuse.com, please contact the retailer directly.
If you purchased the product from Matuse.com, please click the link and follow these instructions: Return Policy
A return confirmation will be sent to you as soon as your return is processed. You can always ask us for help, contact our customer service team at email@example.com
WARRANTY REPAIRS - Click Here
If you purchased the product from an authorized Matuse dealer location/website, please contact the retailer directly.
Matuse offers a 1 year from purchase date manufacturer warranty on all wetsuits and wetsuit accessories. Warranty repairs cover any apparent malfunctions under normal use like a zipper that’s busted or a seam that’s torn. Warranty repairs are free of charge.