Shipping policy

Matuse Inc. Shipping Policy

Last Updated: June 19, 2026

Thank you for shopping with Matuse Inc. We are committed to processing and shipping your orders as quickly as possible.

Processing & Shipping Time

All orders are processed and shipped within 5 business days of purchase (excluding weekends and holidays). Orders placed on weekends or holidays will be processed on the next business day. Please note that processing times may be longer during peak periods or sales events.

Domestic Shipping (USA)

  • Free Shipping: All USA domestic orders over $250 qualify for free standard shipping.
  • Standard Shipping Rates: Orders under $250 will be charged applicable shipping fees at checkout based on weight, dimensions, and destination.
  • Expedited Shipping: For urgent orders, we recommend selecting Overnight Shipping (or other expedited options) at checkout. Additional fees apply.

Important Note: Free shipping does not guarantee on-time delivery. While we strive to ship all orders promptly, actual delivery times depend on the carrier (USPS, UPS, FedEx, etc.) and are not guaranteed.

International Shipping

We currently ship to select international destinations. International orders are subject to applicable shipping rates, customs duties, taxes, and import fees, which are the responsibility of the recipient. International shipping times vary by destination and are typically 7–21 business days.

Shipping Methods & Carriers

We partner with reliable carriers to ensure safe and timely delivery. The specific carrier and service will be selected at checkout based on your shipping method choice.

Order Tracking

Once your order ships, you will receive a confirmation email with tracking information. You can track your package directly through the carrier’s website.

Shipping Address

Please ensure your shipping address is complete and accurate at checkout. Matuse Inc. is not responsible for orders shipped to incorrect addresses provided by the customer. If you need to update your address after placing an order, contact us as soon as possible.

Questions or Concerns

For any shipping-related inquiries, please contact our customer support team at [info@matuse.com] or through our website contact form. We typically respond within 1–2 business days.

Thank you for your business! We appreciate your support and look forward to delivering your order soon.

Matuse Inc. 5575 Magnatron Blvd Ste D, San Diego, California 92111 www.matuse.com