Repairs / Warranty

THE MATUSE WETSUIT REPAIR SECTION

We offer a 1 year limited warranty from the date of purchase on manufacturing defects for all Matuse Wetsuits with proof of purchase.

As individual consumers, the single best thing we can do for the planet is to keep our stuff in use longer. Repairing your Matuse suit is highly encouraged and will not void our 1yr warranty if qualified.  

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Step 01 - HOW TO GET YOUR SUIT REPAIRED 

  • Visit Repair page and process order - Click Here
  • Provide copy of purchase receipt or order number if purchased directly from Matuse.com
  • Ensure the suit is clean and dry

*Wet, dirty wetsuits will take longer and incur a $15 dry and clean fee. Be sure to pack the suit loosely in a box. Over folding can cause crease damage to the wetsuit.

 

Step 02 - DOWNLOAD SHIPPING LABEL 

Head over to your local shipping location to drop off...

Matuse Inc. - Suite: 196 

1155 Camino Del Mar - Del Mar CA, 92014-2605

 

Step 03 - WAIT 3-4 WEEKS (PATIENTLY) 

Matuse will ship (for free) your fully repaired wetsuit to the shipping address on file.  
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COMMONLY ASKED QUESTIONS:

DO YOU REPAIR WETSUITS THAT ARE NO LONGER UNDER WARRANTY?  IF SO, HOW DO I RETURN MY OLDER MATUSE FOR REPAIR?

YES, WE STRIVE TO KEEP OUR STUFF IN USE LONGER AND OUT OF THE LANDFILLS SO SEND US YOUR OLD GEAR FOR REPAIR. 

YOU'LL RECEIVE AN EMAIL WITH A PREPAID SHIPPING LABEL. (THE EMAIL WILL COME FROM UPS, NOT MATUSE, SO BE ON THE LOOKOUT). THEN JUST PRINT IT OUT, PACK IT UP AND SEND IN.

ARE THERE ANY SHIPPING COSTS OR OTHER FEES?

NONE. YOU'LL RECEIVE A PREPAID SHIPPING LABEL FROM UPS TO RETURN YOUR OLD MATUSE PRODUCT. YOUR REPAIRED MATUSE WILL ALSO SHIP FOR FREE. THERE ARE NO ADDITIONAL FEES.

ARE THERE ANY SHIPPING COSTS OR OTHER FEES?

NONE. YOU'LL RECEIVE A PREPAID SHIPPING LABEL FROM USPS TO RETURN YOUR OLD MATUSE PRODUCT. YOUR REPAIRED MATUSE WILL ALSO SHIP FOR FREE. THERE ARE NO ADDITIONAL FEES.

 

WARRANTY INFO - FORMS

The warranty does not cover wetsuits damaged from use other than normal recreational use. Warranty does not cover, and is not limited to, damage/cracking due to sun exposure, improper care, fin cuts, finger nail nicks, shark attack, spontaneous combustion, alien abduction, general negligence or natural aging over the course of the product’s lifetime.

Accordingly, if the wetsuit is in such a state that it cannot be used for repair or was repaired by an unauthorized repair service, the warranty will be voided. This warranty is ultimately limited to repair or replacement at the discretion of Matuse and does not include consequential damages, incidental damages or damages to person or property