MATUSE PRODUCT WARRANTY

RETAIL ACCOUNT RETURNS
  • Unauthorized returns will be refused.
  • Packing Instructions: All return merchandise must be packed loosely to avoid creasing.
  • Matuse has no duty to accept the return of any merchandise for replacement when purchaser is in default of any payment due.
  • The Matuse warranty and return policy does not apply in cases where Geoprene quality is irreversibly damaged due to sun exposure, improper care, shark attack, spontaneous combustion, Acts of God, alien abduction, general negligence or natural aging over the course of the product's lifetime. The Matuse warranty is ultimately limited to repair or replacement at the discretion of Matuse and does not include consequential damages, incidental damages or damages to person or property.
MATUSE PRODUCT WARRANTY

We offer a 1 year limited warranty from the date of purchase on manufacturing defects for all Matuse Geoprene Wetsuits for the original owner with proof of purchase.

The warranty does not cover Geoprene damaged from use other than normal recreational use. Warranty does not cover, and is not limited to, damage due to sun exposure, improper care, shark attack, spontaneous combustion, alien abduction, general negligence or natural aging over the course of the product's lifetime.

Accordingly, if the Geoprene is in such a state that it cannot be used for repair or was repaired by an unauthorized repair service, the warranty will be voided. This warranty is ultimately limited to repair or replacement at the discretion of Matuse and does not include consequential damages, incidental damages or damages to person or property.

Repair Information

To have your warranty suit repaired it must be clean and dry.

Suits may be sent through your local retailer or directly to Matuse Repairs (postage paid by sender) with:

  • A copy of the Original Receipt or Invoice
  • Name
  • Phone Number
  • Return Address
  • Product Description
  • Requested Action

The suit will be returned to you as soon as possible, free of charge (if the repair is covered under the warranty).

Repair Center Address:

Matuse Repair Center
5040 Shoreham Pl. Suite 150
San Diego, CA 92122
Ph: 858.678.8507
Fax: 858.546.1188

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