ONLINE PURCHASES: POWERED BY SHOPATRON

Matuse Inc. uses a third party service provider named Shopatron for online sales through the Matuse Inc. corporate website. All sales are processed and managed by Shopatron. If you have any questions about your order or billing you can contact Shopatron directly by calling 877-412-7467 Option#1 or you can email support@shopatron.com or orders@matuse.com. Shopatron handles all credit card issues associated with your order. Your order receipt will also have your order identification number along with contact info for Shopatron. Be sure to keep any email communication between Shopatron and yourself during the purchasing phase of your order. Shopatron's policies are determined and enforced by Shopatron separate from Matuse Inc.'s policies.

ONLINE RETURNS AND EXCHANGES

All online orders are managed through the Shopatron system. When you made your first purchase online you were required to create an account in Shopatron. You should have received an email verifying your new account. This account allows you to view your order(s) and their status. This is where you can do an Exchange or a Return of merchandise.

When you login to your account you can view your past orders. Go to the order that contains the item you wish to Exchange or Return. For Returns you need to create an RMA#. When you received your shipment inside the box was a packing slip. Return this slip with your RMA# written on it. Exchanges require you to select which item you'd like to exchange. On the packing slip write what item you'd like to have as the replacement for the Exchange of item(s). If you have any questions you can write us at orders@matuse.com or call 858-678-8507.

All Returns and Exchanges need to have the product sent back in new condition. The item(s) must not be used and have all original tags. Your shipping fees will not be refunded for product Returns and Exchanges. Any damage to the product can be cause for the item being denied for Return or Exchange. In some cases a damage fee will be charged to the customer for the product being Returned or Exchanged. In all of these cases the customer will be contacted directly to be notified of the situation. In many cases damage is created by over folding the wetsuit and folding to tightly. Damage resulting in creases to the wetsuit can be grounds for denying refunds or exchanges. Be sure to Pack The Product Loosely. Fold it like a nice collared shirt. Do Not fold the chest in half so that a crease runs vertically up the center of the chest. We appreciate your cooperation and care of our products.

SHOPATRON ONLINE SALES POLICIES

CREDIT CARD ORDERS
With the Shopatron shopping service, you can use American Express, Discover, Visa, and MasterCard for orders to almost anywhere in the world. When you use your credit card, please provide your credit card billing address, if different from the shipping address, and daytime/evening phone numbers. If the billing address you give us does not match the one that is on file at the financial institution, or if authorization is not given for any reason, we reserve the right to cancel the order without notification. We cannot work out credit card problems with the financial institution; you must settle problems with them and reorder once the problem is resolved.

COD ORDERS
COD orders are not accepted.

PURCHASE ORDERS
Institutional purchase orders (military, government, schools and universities) are not accepted at this time.

CREDITS AND BALANCES DUE
Any credits on your account with us will be refunded promptly. We will use the same method to refund the amount as you used when you placed the order. For example, if the order was paid by credit card, we will credit your credit card account.

BACKORDERS
The unique nature of the Shopatron service makes it unlikely that your desired products will not be shipped promptly because they are on backorder. You will usually be notified by email if your order cannot be shipped within a week of the time you place it.

CANADIAN AND INTERNATIONAL ORDERS
We will not falsify invoices or shipping labels under any circumstances. If your country is not an option in the checkout process, we cannot ship to your country. Check a product's shipping notes while you shop to learn of any possible shipping restrictions for particular products.

APO AND FPO ADDRESSES
When you request orders to ship to an APO or FPO address, your package will ship SAM (Space Available Mail). SAM is no additional charge and will ship your package from the APO or FPO address via the next available boat.

RETURNING MERCHANDISE
When you receive your order, always keep the paperwork that is included with it in case you wish to return or exchange an item. Also, save any emails you receive about you order, as they may provide important information.

A return merchandise authorization (RMA) is required for all returns. You can request an RMA online, or you can call the merchandise shipper or Shopatron and they will issue one for you. Returns can only be requested within 30 days of the product shipment date. Shipping costs will not be refunded.

Returned items must be in their original packaging and in new condition, or they will be rejected and sent back to you. Specific stores may have variations to this policy. View the return policy at the online store or contact Shopatron if you have questions.

Your order must be returned to the merchant shipper in order to receive full product credit, your shipping costs will not be refunded. Contact the merchant shipper for help or assistance in processing a return.

Merchandise will be accepted for return within 30 days of receipt. The merchandise must be in new and unused condition and in its original packaging.

A restocking fee may apply to returned items or items that have been cancelled from an order after it has been assigned to a fulfillment location. If a restocking fee will apply to an order, it will be noted on the final screen of checkout before you complete your order.

DEFECTIVE RETURNS
If the item you wish to return is inoperable but has no apparent damage, it is considered defective. If you receive defective merchandise, please call Shopatron for assistance.

DAMAGED RETURNS
Damaged merchandise includes items that have been damaged in shipping. If a shipment arrives at your door with obvious shipping damage, please refuse the delivery. If you have already accepted delivery and then find shipping damage, please call the merchant shipper immediately. You'll find contact information for the merchant shipper in the product box.

If you receive damaged merchandise, please save all packaging material and paperwork -- do not throw anything away! If you attempt to return the merchandise yourself, you jeopardize our chances of making a claim, and you may not receive credit for the return.

ORDER QUESTIONS OR CHANGES
If you have recently placed an order via the Shopatron shopping service and need information about it or would like to change it, there are a number of ways to contact us. Since we begin processing your order immediately after we receive it, modifications are usually not possible.

You can contact us via email at support@shopatron.com or call us at (877) 412-7467.

LIMITS OF RESPONSIBILITY
We accept no responsibility for user initiated damage and/or loss of parts incurred during operation or use of product.

INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Shopatron, its affiliates, officers, directors, employees, consultants, and agents from any and all claims, liability (including product liability), damages, and/or costs (including, but not limited to, attorneys' fees) that arise from your use of any of Shopatron's services.

PRICE AND/OR DESCRIPTION CHANGES
All prices, pictures, and descriptions on this site are subject to change. We maintain no responsibility for inadvertent errors. Please contact us within 30 days regarding price or promotion discrepancies.

When you place your order with us, you agree to the price and terms indicated on our Web site. Price differences related to future or past prices in our store or any other store are not refundable.

INTERNATIONAL ONLINE SALES POLICIES

INTERNATIONAL SHIPPING AND TAXES

• The customer is responsible for the shipping and any taxes the customer's country imposes on the delivery of the purchased item.
• Matuse will contact international sales customers via email to verify the order and to request any additional information that may be needed to complete the sale and delivery of the requested item(s). Ex: Brazil requires that we submit the CPF number for the customer on the shipping forms. Matuse will contact the customer directly to verify the order and to request this information before sending the item(s).
• If additional shipping fees or taxes are needed you will receive an email through the Shopatron system asking you to accept the additinal fees. If you'd like to make sure the process proceeds as quickly as possible respond immediately. If you do not respond the system will assume you accept the charges after 24 hours. The process for fulfillment will then proceed as normal.
• The Shipping and Tax fees charged for the initial product purchase will not be refunded for any returned item(s). These fees are paid to FedEx and the country of delivery. Only the price of the product will be refunded.

INTERNATIONAL RETURNED ITEMS

• Only the product price will be refunded for online sales returns. The shipping and tax fees are paid to FedEx and the country of delivery and are non-refundable.
• To return an item(s) the item(s) must have all tags and be in new condition. Customer must pack the item(s) correctly to avoid product damage. Improper packing can cause damages which include but are not limited to creasing, indentations, stains and tears. In the event the item(s) is returned in a condition that it cannot be sold as a new item Matuse will charge an additional fee for the damages incurred or may deny the return of the product(s).
• In the case of an item being returned the customer must first request a RMA Number through their Shopatron account. This account was created when the customer purchased the item online through matuse.com.
• A copy of the Shopatron/Matuse purchase receipt is required when sending back the returned item. This is included in the box when you receive your Matuse product.
• The customer is responsible for shipping costs back to Matuse, Inc. Also, any taxes that may be imposed for return delivery will be the responsibility of the customer.

INTERNATIONAL WARRANTY AND REPAIRS

• In the event a warranty or repair is needed the wetsuit will need to be sent back to the United States. Unless there is an authorized Matuse dealer in the country who can handle the repair the suit must be returned to the Matuse corporate office located at 5040 Shoreham Place, Suite 150, San Diego, CA 92122. Customers can email orders@matuse.com to find out if there is an authorized dealer who can handle the repair locally.
• The customer must print and fill out the PRODUCT WARRANTY FORM found HERE on our website. Print out the proper warranty sheet and fill it out completely. Include this form with your product when sending it back to Matuse, Inc.
• The customer is responsible for shipping and taxes for item(s) returned to Matuse, Inc.